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Afterglow Market Return Policy

At Afterglow Market, we strive to ensure that our customers are 100% satisfied with their purchases. If for any reason you are not satisfied, please review our return policy outlined below.

New and Preowned:

Items can be returned within 14 days from the date of purchase with a receipt for a refund to their original payment method, provided the items are in their original condition, unworn, unwashed, and with all original tags attached. 

Items can be returned within 30 days from the date of purchase with a receipt for exchange or store credit, provided the items are in their original condition, unworn, unwashed, and with all original tags attached.

Exclusions:
Gift Cards, Clearance, and Markdown Items

All sales are final for gift cards, clearance, and markdown items.

Seasonal Storewide Promotions
We occasionally offer seasonal storewide promotions at a deep discount to provide our customers with extra value and savings.
Included Promotions:
  • Black Friday Promotion - 30% Storewide

Items can be returned within 30 days from the date of purchase with a receipt for exchange or store credit, provided the items are in their original condition, unworn, unwashed, and with all original tags attached.

BOGO (Buy One, Get One) Promotions
We occasionally offer "buy one, get one" (BOGO) promotions to provide our customers with extra value and savings.
Included Promotions:
  • Buy 2, Get 3rd Item 50% Off
  • Buy 3, Get 4th Item Free
BOGO Return Policy:
Full-Price Item Return: If you decide to return a full-price item from your BOGO purchase, it is eligible for an exchange or store credit only within 30 days from the date of purchase with a receipt. The items must be in their original condition, unworn, unwashed, and with all original tags attached. The exchange or store credit amount for the returned full-price item will be equivalent to the item's original purchase price.
Discounted Item Return: If you choose to return the discounted item (the "get one" part of the BOGO offer), it is eligible for an exchange or store credit only within 30 days from the date of purchase with a receipt. The exchange or store credit amount for the a free item will be equivalent to the item's original purchase price before the discount. The exchange or store credit amount for the a 50% off item will be equal to the amount paid for the item.
Faulty Goods:

If you believe an item is faulty, please contact our customer service team before shipping the product back to us. Alternatively, you can bring the item into our store. We reserve the right to examine the item and determine whether it's faulty.

Process:

To initiate a return for items purchased online, please contact our customer service team with the item(s) you wish to return and the reason for your return. We will then provide instructions for returning your item(s). You can also return items by bringing them directly into the store.

Return Shipping: 

For online orders, we will cover the cost for the shipping associated with returning your item(s). The returned item(s) remain your responsibility until they reach us. 

Customer Support:

You can email us at support@afterglowmarket.com or submit a request through the Contact Us page on our website.

We thank you for your understanding and cooperation. We are committed to ensuring that you have an enjoyable shopping experience at Afterglow Market. If you have any questions or concerns regarding your return, please do not hesitate to contact us.

Afterglow Market reserves the right to refuse any exchanges that do not comply with these terms and conditions. This policy is subject to change without notice and was last updated on 20th November, 2023.